MBVF, a service company in a North Sea port, sought our help to develop a corporate brand that transcends the owner’s personal network. The goal was to create an identity that would attract clients based on the company’s inherent values and the quality of its services, rather than relying solely on the owner’s professional connections.
The task of integrating the company into the region’s maritime community presented a unique challenge due to the industry’s long-standing traditions and relatively closed culture.
We leveraged our agency’s specialized expertise in group marketing—recognized by Cambridge University for its innovation—to explore the culture of the local maritime industry. This allowed us to identify the symbols, rituals, and emotional triggers that resonate within that community. With these insights, we created a plan for integrating the client’s brand into the local maritime industry.
At the same time, we analyzed the market and target audience, discovering that MBVF’s primary clients are overworked marine agents juggling numerous tasks and responsibilities. They were looking for a partner who can be proactive and alleviate the burden of having to manage every single detail. This insight guided us to position the brand as “working ahead of the curve,” accompanied by the slogan “A Mile Ahead.”
The new positioning led to the development of new service solutions, including a vessel tracking system for ships coming into port, SMS notifications for clients, and streamlined service procedures designed to simplify the work of marine agents.
We also emphasized visual communication through symbols, colors, images, and shapes that convey speed, movement, and a readiness to assist. The logo, inspired by the prow of a ship and a bird’s beak, symbolizes speed and forward moment.
The brand identity guide and welcome pack for sailors were key components of the project. We paid attention to even the smallest details, such as sailors’ anticipation of enjoying a steak upon returning to port. To enhance positive associations with the company’s name, we proposed a collaboration with local steakhouses.
We created PR activities and produced a festival documentary that served as both a promotional opportunity and a means to generate interest in the industry.
MBVF has successfully transformed from a business reliant on a single individual to an independent team recognized within the port’s maritime industry.